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A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component o
The uncertainty of the future of the H-1B visa program is causing businesses to take a closer look at U.S. IT service delivery locations.
Without dedicated and ongoing governance, carefully negotiated and documented rights in an outsourcing contract run the risk of not being enforced, and the relationship that develops may look nothing like what you envisioned.
Humana CIO Brian LeClaire learned a lesson in relevance early in his career u2014 and heu2019s used it to drive the health insurance giantu2019s innovation roadmap.
IT service providers are increasingly using robotic process automation and artificial intelligence capabilities, but their customers may not be reaping the full benefits.
An incumbent IT service provider may be a good option for implementing new technology solutions, but you should take these four steps to most effectively integrate disruptive technologies into your existing outsourcing deals.
Two things are driving the new subscription business model: The younger generation's preference for subscribing to or renting things instead of owning them, and our disposition as a species to always have the best or latest versions of products.
To avoid litigation and headaches, in general, itu2019s imperative that you incorporate an effective arbitration clause into international outsourcing contracts.
Small business owners and online fundraising pros share their top tips on how to make your Kickstarter or Indiegogo project a success.
Experts discuss the pros and cons of outsourcing and what business owners should consider when thinking about outsourcing and choosing a vendor.