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Good customer service and the airline industry arenu2019t usually mentioned in the same breath. However, JetBlue is looking to change that perception with new technology for customers. In this video report, CIO.com's Lauren Brousell talks to Jet
How can the CIO convince traditional corporate hierarchies to invest in new, unproven technologies?
The IT department at financial services firm TIAA-CREF is fostering innovation that reinvents how the company operates, says CIO Annabelle Bexigau2029
Data insights are the key to providing customer value. The first steps are creating a culture of innovation and finding a CIO who is a business strategist.
The whole world's gone digital. As today's companies try to keep up, many CIOs feel like a hamster on a wheel, constantly moving but never getting anywhere. This advice from the recent MIT Sloan CIO Symposium could offer at least a bit of r
Under CIO Victor Fetter's leadership at LPL Financial, the IT group has moved from 'working on projects' to delivering solutions that shape the business and the marketplace.
Today's healthcare IT leaders have a lot on their plates. The rush to digitize is hitting them hard -- but one CIO says it's shortsighted to simply focus on technology itself, not on the fundamental industry changes that tech will bring.
The best TED speakers, channeling Steve Jobs, are dynamic, engaging and moving. Meanwhile, analytics technology can provide near-real-time feedback on whatever you want, including audience (dis)engagement. So why are so many tech industry events just
Software compliance is a complex and interpretative process that if not done correctly and with forethought can cost organizations millions. Follow these guidelines to ensure the best possible outcome.
If the accountable care organization is to avoid the fate of the health maintenance organization, then ACOs need to take advantage of the data that HMOs lacked in the 1990s -- and realize that holding, viewing and using data are different concepts th