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ServiceNow offers enterprises a platform on which to formalize the informal workplace processes eroded by the move to working from home.
ServiceNow is doubling down on its move to become a digital workflow platform with its Paris code release, adding applications for industry verticals to push beyond its ITSM roots.
ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves.
Companies particularly in the UAE are quickly implementing cloud solutions, but with GDPR in play, data sovereignty is now top of the IT agenda.
European Commission will publish its review by year-end
With Microsoft Managed Desktop, Microsoft is betting your organization has better things to do than endpoint management. Early customers like the Seattle Reign show what to expect.
A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.
Typically, major marathons are sponsored by financial services companies not IT services companies. Hereu2019s a look at why TCS decided to sponsor the New York City Marathon and why itu2019s working.
A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group
Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.