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Customer relationship management (CRM) is undergoing a sea change, thanks to AI advances, expanding data capabilities, and process automation — and IT leaders are responding with new takes on CRM strategies.
With a $220 million fine, SAP is drawing a line under a long-standing investigation by US authorities. The company is alleged to have bribed officials.
Product engineering head Thomas Saueressig will take on a new role to maximize potential for customers in the cloud, but that’s cold comfort for on-premises users.
Articul8 will offer a vertically-optimized generative AI platform with flexibility to opt for on-prem, cloud or hybrid deployment options.
IT services company Atos considers selling its IT security activities to settle debts, and warns deal to sell its legacy managed infrastructure services business may fall through.
When it comes to what’s to come — based on where we just were — some priorities for CIOs sound like continuations of maturing works in progress, while others will require greater agility to wrestle with emerging tech still in its in
The move highlights the need for effective application and data integration as digital transformation accelerates.
Salesforce adds Einstein Copilot Search, vector database to its Data Cloud, to help enterprises take advantage of unstructured data for analysis, and build AI-based applications.
Generative AI functionality to help with “expertise mining” is also in the works.
To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.