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Hear the phrases 'Industrial Internet' or 'Internet of Things' and you probably think of billions of connected devices. That's all well and good, but without the computing power to assess all the data coming from these device
The cornerstone of CRM systems (and any sales or service transaction) is interaction between your people and your customers. But more people records in the system isn't necessarily better, as many data quality problems in CRM are caused by the c
Even if you have high-quality customer relationship management data, there's a hidden monster that can gobble up management information system credibility. It's time to reign in user-generated CRM reports.
The Dartmouth Atlas of Health Care has more than 100 TB of Medicare claims data. This information, combined with peer-reviewed medical research, informs healthcare policy and helps institutions compare their quality metrics. Like any good atlas, it a
David Williams is CEO of Deloitte Financial Advisory Services and a self-descibed data wonk. Here he describes his use of data and social media and offers advice to CIOs.
Unlike other enterprise software systems, the biggest data quality issue that CRM systems face is duplicates. Dedupe incorrectly, though, and bad data poltergeists and doppelgangers will come back to haunt you.
Toyota's CIO says the carmaker analyzes social media commentary to learn what customers think of specific vehicles, identify quality problems and increase the accuracy of sales predictionsu2029.
If any industry's ready to reap the benefits of analyzing reams of data from disparate sources, it's healthcare. But just because there's a will doesn't necessarily mean there's an easy way.
The promise of big data in healthcare--increased efficiencies, better outcomes, more personalized care--is undeniable. How the industry reaches the promise land will happen in many stages, but hospitals and insurers aren't wasting any time getti
Strip away preconceptions about why technology doesn't or shouldn't work and people are likely to embrace the change that tech brings. That's what electronic health record and practice management software vendor athenahealth learned wh