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ITIL is a framework of best practices for delivering IT services. ITILu2019s systematic approach to ITSM can help businesses manage risk, strengthen customer relations, and build an IT environment geared for growth, scale, and change.
Self-assessment is critical to your long-term career success. Hereu2019s how to examine your performance, determine the progress youu2019ve made, and lay the groundwork for improved career prospects.
From laying the organizational groundwork to planning for the long haul, IT experts offer insights on how to make this challenging business transformation smooth and successful.
The Capability Maturity Model Integration (CMMI) helps organizations streamline process improvement, encouraging a productive, efficient culture that decreases risks in software, product, and service development.
Choosing the right project management methodology is essential. Here are the 20 most popular project management methodologies (PMMs) in practice today.
Budget overruns are a project manager's nightmare. These budget management strategies will keep your project budget under control and your stakeholders happy — even during uncertain times.
By integrating marketing automation technology and customer contact center systems, companies get a 360-degree view of the customer experience (CX), allowing them to more easily improve it.
Itu2019s time for retailers to embrace digital commerce. But are they ready for transformation? Here are some key things they must consider as they implement digital commerce strategies.
When plans change or performance is poor, it may be time to break off an outsourcing commitment. Hereu2019s how to make the process as pain-free and productive as possible.
ITIL experts offer firsthand insights into the best way to prepare for u2014 and pass u2014 the ITIL Foundation certification exam.