Digital Transformation | News, how-tos, features, reviews, and videos
The airline’s new digital-focused business unit is adopting a cross-functional, product-centric approach to enhancing the customer experience, with hubs across Europe.
During a recent CIO Leadership Live session, Danielle Brown, SVP and CIO of household appliance giant Whirlpool, detailed how collaborative teams and data management are integral to both product leadership and the entire customer journey.
Even as business drivers for transformation evolve, some things stay the same — and that includes the outcome-derailing habits CIOs too often fall prey to. Here’s how to right yourself for the next wave.
From adopting customer-centric mindsets to embracing product-based approaches, CIOs are reimagining IT structures and strategies to better fuel continuous business transformation.
Explore 3 ways that Discover Financial Services embraces an open-first strategy—and hear how we used these to build our first open-source project.
The insurer is going cloud native by rebuilding its core applications to align with next-generation business processes tailored to enhance and accelerate the customer experience.
Ben Peterson, head of People Product, shares how the Fortune One retailer went from vision to viable with its gen AI My Assistant in sixty days.
Fresenius Medical Care has developed a predictive model using machine learning and cloud computing to help proactively identify when kidney dialysis patients might be suffering a potentially life-threatening complication.
With a focus on providing exceptional customer service and generating initiatives to modernize the business, Nationale-Nederlanden is seeing the benefits of digitalizing all its sales and after-sales processes — part of a broadscale transformat